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Everything you need to know

My Orders


HOW DO I CANCEL AN ORDER?

Canceling your order is easy. If your order has not been marked Completed, you can cancel your order using the Resolution Center, which is available in the order page, and following the steps to submit your request. Once your seller accepts, the order will be canceled and your funds will be placed in your shopping balance as a credit for future orders.

HOW DO I GET A REFUND AFTER CANCELLING AN ORDER

Once your order has been canceled, the funds are placed in your shopping balance as credit. If you would like the funds to be returned to your payment source, you will need to reach out to our Customer Support team and they will be happy to start your refund request.

MY DELIVERY WAS INCOMPLETE. WHAT CAN I DO?

Seeing as your order is incomplete, you have two options. You can either request to cancel the order or Request Revisions and reached to the seller within your order page regarding the incomplete materials.

If your order has not been marked Completed, you can cancel your order using the Resolution Center button available in the box on the upper right-hand corner of your order page and following the steps to submit your request. 

If however, your order is marked Completed and we recommend reaching out to Support as soon as possible to obtain a refund.

HOW DO I REPORT A SELLER?

If you are experiencing an issue with your seller or any seller on Preffort, please use the Report option available via your inbox next to the seller's message.

HOW CAN I CONTACT A SELLER IF THE ORDER IS COMPLETED?

If your order is completed and you still need to communicate with the seller, it's best to reach out to the seller via your Preffort Inbox.



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